looking for an answer? it might be here.
if not, ask us.
What is Stay tray made out of?
Recycled, BPA-free polypropylene, the most used plastic in the world.
How does Stay tray benefit the environment?
Stay tray is designed to be used again and again, which means less waste. There’s no need to discard after every single use, which means energy conservation.
There are also no trees destroyed in the making of Stay tray. And because every piece of plastic ever manufactured still exists today, we’re also giving a second life to the world’s redundant plastic by turning them into trays. At the end of Stay tray’s (long) life, it can be recycled again.
Can it really carry all types of drinks?
It won’t carry every single type of vessel, but sure it does carry many different types. It’s even versatile enough to carry squeezy sauce bottles. A lot went into the design stage – we wanted to make sure it was super easy to carry around and comfortable to hold.
Can it carry cans and bottles of soft drink / beer?
Stay tray is super versatile. It won’t carry cans and bottles perfectly, but it will carry them snuggly if you pop them into a stubby cooler / holder. Perfect for a day at the beach, camping or sports event.
What are the tray's dimensions and weight?
It weighs a super light 180 grams. Dimensions are 20.2 cm x 20.2 cm x 7.3 cm.
How do I care for and clean my Stay tray?
A quick wipe down should do the trick.
Is it dishwasher safe?
Yes, top rack only.
Can I put it in the fridge / freezer?
Fridge, yes. But not the freezer.
How long will my Stay tray last?
A really, really long time. Although we can’t say how long (as everyone uses it differently, and plastic is generally very long-lasting), we do provide a 12-month warranty. And if you feel like you need a new one, remember to put it in recycling to give it another life.
Is my Stay tray recyclable?
Where can I get a Stay tray?
All great sustainability-minded cafés and shops.
What colours are available?
7 great colours, espresso, sunrise, cloud, silver, green, simply cups grey and simply cups blue.
Why is my Stay tray a slightly different colour to what I saw online or what I had previously seen?
Stay tray is made from recycled material, which means there will always be colour variations in every manufacturing run.
Can I mix and match the tray and insert colour?
Anything is possible for a minimum order of 500 trays. Unfortunately, we can’t accommodate this for single-order trays. You can however, order a single centre piece, so you can mix and match yourself.
I’ve lost the centre piece of my Stay tray. Can I order another?
You sure can, just go to the shop and select the centre you require.
How can I remove the centre piece?
You can remove this component by pressing all 4 clips together. It’s not designed to do regularly, so please be aware this could weaken the area if constantly changed.
How do I become a stockist / retailer?
Just drop us a line or simply place your bulk order online and we will deliver it direct to your door.
Can I order a custom tray with custom / corporate branding?
You sure can. There is a minimum order of 50 trays. Send us an email for pricing.
Can I get my own colour?
Absolutely. Any order over 1,000 units means you can order a custom colour, as well as choose any colour tray and insert you like. Send us an email for pricing.
How long will shipping take?
2-3 business days to most locations in Australia. Allow more time if you are based in WA, NT, or far North Queensland.
How much does shipping cost?
A flat rate of $6.95 or free for orders $50 or more.
Do you ship internationally?
We sure do. Send us an email telling us your required quantity and we can check how much postage will cost for you.
Why hasn't my order arrived yet?
All orders will be supplied in full no later than mid July 2018.
Please check your tracking information – if this hasn’t changed since you last checked it, there might be a hold up with Australia Post. You can send them a direct enquiry on their website.
If you’re still not getting lucky, get in touch and we might be able to help track down your tray.
What's your return policy?
We have a 12-month replacement warranty from date of delivery for any defect / fault in our product. This does not extend to a particular cup / beverage not fitting perfectly, nor damage caused by forcing a vessel that is simply too large. If your Stay tray doesn’t function as you expected, please email us and we will discuss replacement. The warranty does not extend to wear and tear over time.
Is there a tray that hold only 2 cups?
Watch this space for 2019!
The very few cups that won't fit
Staytray is super versatile but doesn’t fit every cup ever created. We are working on a solution to fit the following few but they don’t fit securely at present.
- KeepCup 16ounce (tall + skinny)
- Sttoke ceramic cup
find what you’re looking for?
if not, ask us and we’ll get back to you as soon as we can.
Friends of Stay tray
Please allow 2-3 business days for order processing. Once your order is shipped, you will receive an email with a tracking number. Use this to keep an eye on your Stay tray as it makes its way to you.
Orders are dispatched from our Mornington Peninsula HQ everyday. Delivery times are based on your location and are estimates only. Please allow up to 7 business days for your order to reach you. We will contact customers if there is likely to be a delay. During busy times and bad weather, delivery times may be extended.
We rely on Australia Post for our shipping. Stay tray does not accept any responsibility for incorrect information provided by the customer.
Every Stay tray order is trackable. It is the customer’s responsibility to keep up to date on where their package is.